FAQ

Frequently asked questions

What are your products made of?

Most pieces are made from a rigid, plant-starch-based polymer with a matte finish. Pieces that take more handling use a tougher, impact-resistant polymer. See Materials for details.

Do your lamps come with electrical parts?

Yes. Lamps that need a mains socket ship with a UL-listed E26 socket and cord set. Cordless lamps ship with an LED puck light. Each product page says which one is included.

How long until my order ships?

Every piece is made to order. Orders ship within 3–5 business days.

How much is shipping?

US standard shipping is $8, and free on orders of $35 or more (5–8 business days after dispatch). US express shipping is $15 (2–4 business days after dispatch).

Do you ship internationally?

Yes, to selected countries. International rates are calculated at checkout, delivery usually takes 10–21 business days, and any customs duties or import taxes are paid by the customer.

Can I choose a color?

Where a product offers colors, you can choose at checkout. For a color not listed, email info@filahive.com before ordering.

What is your return policy?

You can return unused items within 30 days of delivery. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect. Full details are in our refund policy.

My order arrived damaged. What do I do?

Email a photo to info@filahive.com within 7 days of delivery and we will ship a free replacement. No return is needed.

Can I cancel my order?

Yes, within 12 hours of purchase, as long as production has not started.

How do I care for my piece?

Dust with a dry or slightly damp cloth. Keep away from heat above 60°C (140°F), such as a hot car or a sunny window sill. Not dishwasher or microwave safe.